Research - Global E-commerceFacts
Forrester Research says the number of consumers browsing and buying online will hit 270 million by 2020, driven largely by activity on mobile devices.
The European Commission carried out a check across 697 e-commerce websites across the European Union and found that 63% of them had missing, unclear of incomprehensible information on the right of withdrawal from a transaction.
Published by: E-commerce News Europe
Omnichannel capabilities on mobile devices—such as buy online and pickup in store, inventory access across channels and same day delivery—are critical considerations for consumers when making purchase decisions, according to new research from the e-tailing group, which recently released its seventh annual 2016 Mobile Research Survey.
Published by: Bulldog Reporter
Amazon credited for over half of all online retail growth in the U.S. last year, according to a new study from Forrester Research.
While low prices may influence shoppers on Amazon, a new study finds seller ratings even more influencial. According to intelligence company Feedvisor, which just released its Amazon User Study for 2016, 92% of shoppers surveyed claimed they would not purchase a product with less than a three-star rating.
Published by: Pymnts
New research from Accenture Strategy finds the human factor a vital component of customer satisfaction, even in the ‘digital age’.
B2c e-commerce in Southeast Asia has seen rapid growth and is predicted to maintain double-digit growth rates for the next several years.
The green light of optimism persists for India’s e-commerce potential despite poor infrastructure, complicated tax laws and a predominantly cash economy.
Making the most of post Brexit lower exchange rates, international shoppers drive e–commerce orders from the U.K. to record highs in July.
With spending power projected to reach US$200bn by 2018, Centennial shoppers are a target market merchants can’t afford to dismiss.
While China’s B2C e-commerce growth rate continues to trend down, at 33.3%, it’s certainly not something to ignore.
Global insights research identifies Asia Pacific the leaders in mobile cross-border shopping, and shares findings on consumer cross-border shopping behaviour.
New research from experiential marketing company, Interactions indicates consumers react favorably to the presence of augmented reality (AR), both in-store and online.
U.S. consumers have begun shopping for groceries more frequently online. Some even claim the habit has started to replace in-store shopping, according to a new Harris Poll survey.
While consumers increasingly demand seamless shopping between channels they are concerned about trusting retailers with their personal data.
Call it the "Prime effect, but today's consumers expect more perks from retailers – particularly when it comes to shipping, according to Deloitte's 31st annual holiday survey of consumer spending intentions and trends.
Published by: PR News Wire
A new study identifies chat — including online chat tools and messaging apps like Facebook Messenger — as the most popular way for consumers to interact with retailers while making a purchase.
Cross-border purchases by China’s e-consumers set to reach US$85.76bn in 2016, up from US$57.13bn in 2015, as 40% of China’s online consumers buy foreign goods.
Delivery considerations now affect pre-purchase decisions just as much as it does repeat sales, making selection of the right delivery partner a critical business decision for e-tailers.
New data from Juniper Research indicates the digital commerce market set to increase from US$4.9TN in 2015, to just over US$8TN by 2020.
Consumers who prefer to engage brands through digital channels are more likely to swap providers than those that engage with businesses by phone, via the contact centre or in-store, accoridng to new research.
Published by: Net Imperative
High internet and social media penetration provide bright spots of opportunity for Brazil’s challenging e-commerce
Bain & Co. says the now US$6bn Southeast Asian online retail market could grow to US$70bn by 2020.
Online fraud transactions set to reach US$25.6bn by 2020, more than twice its current levels, as security improvements in card present transactions drive fraudsters online.
Consumers craving international goods propels e-commerce logistics towards a US$781 billion valuation by 2024 according to a recent study by Transparency Market Research.
Sales of groceries through e-commerce platforms reached US$48 billion in the 12 months to June 2016, according to a new report by Kantar Worldpanel.
Published by: Kantar Worldpanel
Over a quarter (26%) of the world’s adult population now shop online with an average spend per e-consumer of US$1,582.
E-commerce merchants can be optimistic heading into the holiday season with a 25% YoY increase in digital sales coupled with a 10% YoY increase in consumer spending expected this upcoming holiday season.
Mary Meeker’s summer read unfolds the story of the new consumer-driven marketplace.
The Japanese e-commerce turnover grew by 7.8% to more than US$114bn in 2015 according to the E-commerce Foundation’s latest report.
Millennials are more likely than baby boomers and Gen Xers to like the idea of drone delivery services. Interestingly—and at the same time not necessarily surprisingly—most boomers dislike the concept.
Published by: eMarketer
Now that the sales season is over in France, the moment feels right to evaluate the state of the online market of apparel retailers in the country. In July 2016, the audience across all sites in the category was close to 18.5 million unique visitors, while more than 86 million visits occurred during the same period.
Published by: comScore.com
Shoppers who browse a retailer’s site while shopping in-store may end up spending 2.2 times more than shoppers who don’t.
Published by: PYMNTS.com
Looking to reach shoppers this holiday season? Their mobile devices appear to be the best point of contact according to research that found as much as 64% of smartphone shoppers use their phones to search for ideas about what to buy before heading out to stores.
According to the latest holiday sales forecast, which estimates that nearly half (47%) of consumers will shop online this season, 33 percent of them from mobile devices.
Published by: TechCrunch
While 65% of European internet users shop online, only 16% of SMEs sell online, with less than half of those (7.5%) selling online across borders.
The Cassandra Report, an ongoing study of emerging trends, generational insights, and youth behaviors, has released its annual Cassandra Report: SHOP study this week—offering a handful of data-backed new insights into how teens and twentysomethings like to shop.
Published by: JCK Online
Though willing to increase purchase order amounts for the promise of free delivery, a third of all European online shoppers are likely to return two or more of those purchases each year.
Regional differences among Northern European online shopping habits provide an opportunity for personalization in the customer journey.
Online retailers and convenience stores are enjoying strong momentum in China thanks to rapid urbanisation, according to the annual Chinese shopper report released by Kantar Worldpanel and Bain & Company.
Published by: Campaign
As e-commerce continues to expand, online payment security is a top concern for merchants and consumers, according to a new report from American Express.
Published by: American Express
Online sales grew strongly in October as shoppers went online to buy ahead of Christmas, figures from both the ONS and IMRG suggest today.
Published by: Internet Retailing
While China’s recent Singles’ Day sales may have been all about buying as much as possible as quickly as possible, a new report finds that Chinese shoppers do extensive product research and set a high bar for trust before they make a purchase online, even as their online shopping activity grows.
Published by: Jing Daily
U.S. parents plan to spend more on back-to-school shopping this year, and they’re expected to hit both off-and online channels to take advantage of the deals uncovered from their mobile enabled research.
New data from PayPal further confirms mobile’s contribution to e-commerce retailers’ bottom lines over Thanksgiving and Black Friday.
Published by: TechCrunch
People in Asia are using an increasing number of computing gadgets, including a combination of smartphones, tablets and PCs, but when it comes to making online purchases, the PC is still the primary device people use for their shopping on the internet, according to Taiwanese artificial intelligence startup Appier.
Published by:Nikkei Asian Review
A recent study commissioned by Aptos and conducted by GatePoint Research explored retail executives’ top priorities for technology investments that will help keep their stores relevant in the digital era.
Published by: Innovative Retail Techonology
A recent report from Retail Systems Research (RSR) argues that far too many retailers believe digital has little influence on the retail enterprise beyond direct sales
A recent study of over 2,400 consumers across the U.K., France, Spain, Italy, Belgium, Netherlands, Switzerland and Germany highlights the considerable importance of return policies for online consumer behavior in Europe.
Five years after producing predictions about the future of Chinese consumer behavior, McKinsey finds affluent senior consumers shaping the market and a continued persistence of physical retail amidst hyper-charged online plays.