Customer experience - Global E-commerceFacts
Amazon and Bigbasket have aced customer service in India, beating rivals Flipkart and Grofers respectively, according to Forrester’s India Customer Experience Index, 2016.
Published by: TechInAsia
While low prices may influence shoppers on Amazon, a new study finds seller ratings even more influencial. According to intelligence company Feedvisor, which just released its Amazon User Study for 2016, 92% of shoppers surveyed claimed they would not purchase a product with less than a three-star rating.
Published by: Pymnts
Amazon puts an end to its liberal refund practice that paid back customers who bought items before it went on sale.
New research from Accenture Strategy finds the human factor a vital component of customer satisfaction, even in the ‘digital age’.
Weren’t able to make it to New York’s Fashion Week on Saturday? Well with the aide of augmented reality tools, at least one of the week’s designers were able to reach potential customers where they were: at the local baristas’ or the couches of their own homes.
Such a simple thing. Consumers see a promo code or coupon online and visit that very same merchant to shop. Once there, they hit a big brick wall — no place at the physical point of sale to take advantage of those very same discounts and offers.
Published by: PYMNTS
Businesses could be losing out on revenue and loyalty by not responding to customers’ tweets according to a new Twitter study.
Consumers who prefer to engage brands through digital channels are more likely to swap providers than those that engage with businesses by phone, via the contact centre or in-store, accoridng to new research.
Published by: Net Imperative
Driven by the company’s increased e-commerce focus, Twitter enables direct messaging capabilities to help consumers keep the social networking service front of mind as a resource when sharing feedback with retailers.
There’s something familiar about eBay’s recent “Top Pick” inclusion on consumer searches.
Facebook makes it easier for businesses and consumers to communicate with each other via Messenger.
Facebook is the number one channel for digital retail customer service in the U.K., according to new Eptica research.
Three strategies can help brands use social media to enhance customer in-store experience and create seamless branding across multiple platforms.
Published by: Apparel
After an initially slow embrace of e-commerce, the combination of online ordering and in-store pickup now proves central to IKEA’s growth prospects.
Mumbai’s Dharavi – one of the largest slums in the world – has used Internet of Things (IoT) technology to connect shops and improve the buying experience.
Published by: Internet of Business
Dutch lingerie chain, Lincherie shells out serious cash for prime real-estate in Amsterdam’s “Canal belt” to ensure customers leave the store empty handed.
While 87% of shoppers say in-store interactions are vital to a their purchasing journey, more than half of surveyed consumers say online experiences lack the same personalized synergy.
Facebook announced a slew of new features that beef up its e-commerce capabilities at its developer conference on Tuesday.
As one of the first beauty retailers to institute the use of chatbots, Sephora is continuing its streak with some extra features for its chatbot service aimed toward improving consumer experience both at home and in-store.
Published by: Mobile Commerce Daily
New research underlining the importance of gift cards suggests retailers and brands far too often ignore opportunities for digital gift cards.
I've had the opportunity to meet with retailers across Europe the past three weeks. It is always refreshing to get a perspective from outside of your own country. One of the most asked questions in Europe was: "Should prices in store match those online?" This is a critical question in countries like the U.K., where online now accounts for as much as 40 percent of sales in some categories.
Published by: Retail Customer Experience
Consumers spend twice as much in-store when they receive assistance from a retail sales associate and 2.2 times more when they visit the brand’s website in-store, according to new data from cloud-based customer experience (CX) optimization leader InMoment.
Published by: Innovative Retail Technologies
A high-quality site experience makes Amazon the first choice destination for more than half (55%) of U.S. consumers searching for products online.
Wayfair, one of the world's largest online destinations for home furnishings and décor, today announced the launch of IdeaSpace, the company's second virtual reality application for designing spaces with furniture and décor.
Published by: Benzinga
Mobile devices are still a long way from becoming a significant point-of-purchase tool in Canada.