Customer experience - Global E-commerceFacts

Amazon shoppers want nothing less than three stars

While low prices may influence shoppers on Amazon, a new study finds seller ratings even more influencial. According to intelligence company Feedvisor, which just released its Amazon User Study for 2016, 92% of shoppers surveyed claimed they would not purchase a product with less than a three-star rating.

Published by: Pymnts
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Augmented Reality becomes fashionable

Weren’t able to make it to New York’s Fashion Week on Saturday? Well with the aide of augmented reality tools, at least one of the week’s designers were able to reach potential customers where they were: at the local baristas’ or the couches of their own homes.

Bridging the gap between online and in-store promotions

Such a simple thing. Consumers see a promo code or coupon online and visit that very same merchant to shop. Once there, they hit a big brick wall — no place at the physical point of sale to take advantage of those very same discounts and offers.

Published by: PYMNTS
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Lincherie opens stock-free store front

Dutch lingerie chain, Lincherie shells out serious cash for prime real-estate in Amsterdam’s “Canal belt” to ensure customers leave the store empty handed.

Sephora recognized as a digital gifting leader

New research underlining the importance of gift cards suggests retailers and brands far too often ignore opportunities for digital gift cards.

Should retail prices in store be the same as online?

I've had the opportunity to meet with retailers across Europe the past three weeks. It is always refreshing to get a perspective from outside of your own country. One of the most asked questions in Europe was: "Should prices in store match those online?" This is a critical question in countries like the U.K., where online now accounts for as much as 40 percent of sales in some categories.

Published by: Retail Customer Experience
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