A high-quality site experience makes Amazon the first choice destination for more than half (55%) of U.S. consumers searching for products online.
Online retailers can expect to see the cost of returns escalate as the proportion of online purchases increases.
Watch out Etsy, consider your handmade empire officially threatened by Amazon’s current push into the European online handmade market.
Dutch lingerie chain, Lincherie shells out serious cash for prime real-estate in Amsterdam’s “Canal belt” to ensure customers leave the store empty handed.
Amazon has hired Navid Hadzaad, co-founder and CEO of Angel.ai, a startup that develops chatbots and natural language processing technology.
Burberry launches an e-commerce-focused chatbot to sell directly to online customers via Facebook’s messaging app.
Postal agencies discuss the changing role of delivery services along with the new opportunities and challenges e-commerce brings during the Universal Postal Union (UPU) World CEO Forum in Paris earlier this month.
Regional differences among Northern European online shopping habits provide an opportunity for personalization in the customer journey.
In a move that could ultimately be a boost for PayPal and its subsidiaries in Europe, PayPay has partnered with China UnionPay to make it easier for European e-commerce merchants to draw Chinese customers.
A recent report reveals retailers often mishandle customer data and run the risk of being unprepared for the recently agreed EU General Data Protection Regulation (GDPR).